Buyer Reviews

Charlotte

We bought our first hot tub from Combined Shipping and really appreciated how helpful, friendly and knowledgable the staff were! A good selection of well-priced tubs for our needs and speedy delivery! 10/10

Kevin Brewster

Recently purchased the Amethyst hot tub. What can I say about combined shipping - from start to end they were excellent, from people in the office to the guys delivering the Hot Tub. Nothing was too much trouble. The Hot Tub is fantastic too.

Nick Hough

We recently recieved our sam marino hot tub from combined shipping on the day there said it would arrive ,the 2 guys that delivered it did a great job and were quite informative on its usage ,this company cant be beaten on price so dont waste time looking just pick order and enjoy your hot tub !

Paul Coetzee

I bought the hot tub on finance. This was easy to arrange online. Everything seemed to work well. I spoke with many staff members as the HT was delayed due to CV19. Only one did I find a bit, tired of answering another question about this or that. They were never rude, dismissive or inpatient. I cant fault the after sales service. They moved my delivery date three times over three months. But I was kept informed all the time and knew what was happening. Delivery team were quick to set up. They tested everything and left. The HT did not get hot. 24 hours later I called to ask if this was right they were really good and tried to resolve the matter. The next step was to contact a local agent to pop out and resolve the issue. I am technical so it was an easy fix. I opened up the case panel, opened the control unit and found that the heating coil lug had dislodged during transit. I popped it back in and its been at a set temperature for the last 4 months. Combined shipping sent over a bottle of something for the HT as a thank you. I would buy my next one from Combined Shipping.

Jenna Dean

Bought the Georgia 2 plug and play back in September, unfortunately due to covid and ports our tub was delayed til January. It was totally worth the wait. Perfect size for 4 adults, even bigger than I thought. Reasonably price compared to other sellers, good communication with the seller via telephone and messenger on fb. The Bluetooth speakers are a great sound and really loud. Would recommend the cover lifter, much easier to get the lift of if your on your own.

Steve Pickles

Brilliant Hot Tub, Combined Shipping were great from start to finish and great communication, I was worried about access but the delivery guys were brilliant. I had been looking for a hot tub for a long time and compared to other suppliers Combined Shipping in my opinion cant be beaten for quality or price.

Julie Williams

Lovely company and such brilliant service. Had my tub serviced today and the men were so professional. 110% recommend the company. Wouldn’t go anywhere else

Jenny Cain

I got my hot tub back in the summer after upgrading from an inflatable and was the best decision I ever made, use it every day and highly recommend this company they replied quickly to all my emails and questions and delivered when they said and it's honestly the best thing I've ever bought, def recommend Bluetooth speakers and the lid lift. You won't regret buying from here

Jan Allard

Due to covid and Felixstowe port..waited a long time for my san marino hot tub. But boy it was well worth the wait. Few minor problems..but with help from Andy all now sorted and enjoying getting home from work to use it. Mark and justin are a credit to the company and I have no hesitation in recommending combined shipping to purchase your hot tub from.

M R

Excellent service from start to finish! We love our Harmony Plus and would recommend Combined Shipping to anyone

jackie brett

We received our ,Nevada 2 on the 23/12/20,Cs delivery guys were fantastic.The sales team were so helpful with any questions and queries.I thoroughly recommend this company.The hot tub itself is wonderful.J.Brett

Lucy Dutton-England

After a longer wait than anticipated on ordering, the communications has always been great, delivery guys were fantastic and we love our Tennessee hot tub. Thanks combined shipping.

Paul Pantrey

Due to the pandemic it’s taken a while to get here but now we have our hot tub it’s amazing and enjoyed but us and our 8 year old daughter. Thank you combined shipping.

Wendy Wilson

We ordered the Serenity plug and play. Both the delivery was on time and the product is as good as it said. We recommended combined shopping to a friend who has just got the serenity delivered as well.

Dave Huby

Best thing I’ve ever done is buy the hot tub closely followed by buying it from Combined! Great service and communication at all times!

mike edwards

I purchased a spa from this company and within a few days the headrests would not attached to the four corners. I raised the issue some weeks later after repeated attempts to resole the issue. I was told to get a screw driver and widenen lugs, but the issue is one of length. Over many communications with customer service I was just quoted consumer law saying 14 days is all you have to return it. I was offered more of the bad lugs or a £150 cost to look at it. The spa is is 6 weeks old - goodnesses knows what you would do with other problems they have an exemption list as well! - what a very poor attitude and company to deal with.

Anthony Hunt

Took couple of months to get it but so worth it, quality item and first rate customer service with knowledgable s helpful staff. Loving it!

Mark Fildes

Fantastic service, fantastic product and fantastic after care!! Would recommend 100%

Rob Tyrer

Ive had my tub 10weeks now. No problems !! It was so easy to order 2 phone calls and a couple of emails it came a week earlier than original date given. We decided to order the crane to lift it over the house instead of using next doors garden and fence down. They sorted it no problem. My sister next year going to get the same tub as me so we will be back!! Give them a try i was impressed.. very easy and very honest. A big thankyou from me..😀

Laurence Percy

We ordered our Georgia 2 hot tub back in June and had to wait until early November for delivery but it was well worth the wait. It's a plug in hot tub but the jets are very powerful and suit our every need. Fantastic product and great value for money. Thanks to Mark and Michelle who delivered and installed the hot tub for us. It was very challenging and hard work to get the hot tub where it needed to be but their persistence and professionalism was great to witness. From my experience, I would totally recommend this company for all your hot tub needs

Nicola Carter

Purchased the Milano 2 back in June, absolutely love it. Filter was a little noisy at first but combined shipping have been so helpful all along and are always on hand to give advice, and my husband was able to quickly resolve it (just some trapped air I think). Delivery guys were great too, we would highly recommend.

Andrew greenwood

Fantastic product. Delivery team were great and the after sales customer service is brilliant. Highly recommended

Hayley Strange

Taken a while to write this - had our harmony plus since July 20 and are absolutely over the moon with the product. So pleased with the tub, delivery and service from Combined Shipping - very re-assuring to know they're always on the end of the phone if we have any problems. Only thing that could have improved the interaction would be a few links to the how to guides before delivery so that we knew what to expect as newbies. Would thoroughily recommend though thank you

John Sparkes

My tub was a present from my Daughter, Lana and her brothers Doug and Brett. We had to delay the delivery days twice as we weren’t quite ready. No problem at all, the sales team were extremely obliging and we didn’t have to worry at all. The delivery guys were great. I’ve had a few queries to ask since we have had the tub, no challenge what so ever. Every one at Combined has been absolutely brilliant, nothing is too much trouble. Love lazing in the tub as often as I can (every day) listening to the music on the Bluetooth speakers. We have the Moonlight version and it’s great. Best present ever and supplied by a fantastic company. Well done guys

Debbie Wilkins

This hot tub knocks spots off any we've seen before! Really pleased with it & the hydrotherapy jets are amazing for aching muscles. Would highly recommend 😊

Wendy Teare

Fantastic customer service, fab delivery guys, thank you!

Darren Webber

From the start to finish and beyond my experience has been amazing. customer service is perfect, either calling, email or social media. Delivery was pain free. purchased beginning of June and got the Tub!! in late August (Covid caused issues) we went for amethyst midnight grey and grey skirt. perfect choice. join the social media group so much info and guidance.

Linda Lightbown

Your delivery guys was great nothing was to much trouble for them hot tub is fantastic I would recommend you to anyone that wanted one price very good thankyou

Teresa Boeth

Initially concerned about ordering from the UK in the middle of COVID crisis but everything went smoothly . Delivered a day earlier than expected and up and running without a problem. I definately recommend this firm. Friendly and helpful staff who were always willing to answer any questions (Becki :-)) My Harmony has made my summer and even converted my reluctant husband!

tony southam

Had our Amethyst for 4 months now - excellent product / good telephone support.

Deb Carey

Just got our Tiny hot tub delivered and used it last night . It is absolutely fantastic! Can’t recommend enough ! Amazing customer services throughout the process with helpful advice delivered in a very friendly manner ! Here’s to a great summer of hot tubbing.

Nicola Pantaleo

Great experience throughout! Ordering was clear and extra emails I sent regarding my worries about access and laying on gravel were answered quickly. Super amazing delivery courtesy of Dan and Perry who positioned our tub with ease despite pretty tight access and a step up to our garden gate. Filled and heated up much quicker than we thought and had a few days now of wonderful dips in our beautiful new Harmony!

Matthew Liptrott

Combined Shipping are an excellent company to deal with. After months of research I wish I had called them first. Very knowledgeable about their products and very polite from sales to to delivery personnel. The tub I ordered Amethyst is fantastic and I cannot thank Combined Shipping enough for all they have done.

Neil Fairhurst

From start to finish the whole process was a pleasure. Brilliant Customer Service Brilliant Delivery Service. We did have a minor issue which was dealt with almost immediately. And what a good value, well built product. Thank you

Sue Harratt

I cannot rate this company highly enough. We received the tub earlier this week and have enjoyed everything about it. I just called today for advice on sorting out the chemical balance and a couple of technical points. I was given a very warm welcome (as on each occasion we have rung) and straight away my queries were answered. Thank you - I will recommend Combined Shipping to anybody looking to buy a hot tub.

Lynn Bell

Received delivery last week of Georgia 2. Combined Shipping was so easy to deal with. Pleasant, helpful and very polite. Very slight problem with delivery drivers but that wouldn't stop me using them again. My hot tub is fab.

Sandra Stubbs

We are extremely pleased with our hot tub. We spent some time deliberating which company to use and which tub to buy and couldn't be more pleased with our choice. Combined Shipping were very professional throughout, from sale (Adam) to delivery (3 very helpful guys) and after sales service (Becki) everything went exactly as promised. The tub is easy to use even for us seniors and the family will also enjoy using it in the future.

craig keating

We agonised for a long time on what to choose and who to choose to buy a hot tub from. Using the Facebook messenger we were able to ask questions and get advice really easily. We chose the Milano 2 with upgrades and don't think we could have found a better product anywhere else at such a great price. From order to delivery took less than 2 weeks. The order process was quick and easy with good updates. The delivery was truly exceptional, any doubts about location placement and access were made easy by the guys, who took time to get it in, and positioned well, and then talked me through the tub and how to use it. Aftercare has also been really good answering questions about chemicals etc. If you're thinking of getting a hot tub, take the plunge..and use Combined Shipping. I can't recommend enough.

Simon James

Combined Shipping Company lead us through this purchase from start to finish. Very helpful and friendly even with my 101 questions and emails. lol Chose the Milano 2 with the upgrade. Delivery was very quick and the 2 gentlemen who delivered and positioned the tub was so helpful and cheerful and really took care of you. the tub itself is amazing and we love it. We would highly recommend Combined Shipping and really was glad we made this purchase through them. Great product, price and team.

John McLaughlin

Recently received delivery of the Nevada plug and play hot tub. Really impressed with the service from start until finish from combined shipping. Hannah was great in dealing with a change to my original order and nothing was a problem. Delivery went ahead as originally planned, even during the COVID-19 pandemic. Delivery and position was seamless and the tub is now set up and ready to go. I would highly recommend combined shipping and would bot hesitate to use them again in the future. Many thanks to all involved, John.

L Khan

Top service frm start 2 finish

Anthony Preston

From contacting the company with a query to delivery it took 5 days (2 of those being a weekend). Absolutely fantastic service!!! Speedy responses to emails, delivery details provided within 30 minutes of placing order and a call on delivery day an hour before arrival. The delivery guys had super customer service skills, were polite and friendly and represented the company brilliantly. FANTASTIC service from start to finish. Even had an email after delivery to make sure we were happy and enjoying our hot tub. A friend recommended the company to us and we would definitely recommend this company to anyone!!!! Thank you!!

mark bourne

Becki could have not been more helpful; thanks to her I got the delivery in the end. The tub is perfect and got here well packed and undamaged, over 1500 miles. Would recommend them to all.

John Holmes

Highly delighted with all aspects of this sale. Friendly staff quick to respond to any query delivery on time very helpful. We love our new hot tub thanks all.

Andrew Hall

The service I received by the staff on the phone was great and helpful. The hot tub was everything it was advertised and the delivery was on time and professional. Couldn't recommend these guys highly enough.

Andy Brown

Recently took delivery of Sure 3 hot tub. Absolutely fantastic service right from time of ordering to the delivery and installation.

John Martin

Recently took delivery of a Sunset 4 hot tub. The delivery guys were great and straight away I was impressed with the tub. Anyhow, got it hooked up and filled and it fired up with no hickups. Everyone that seen it thinks its awesome and I have had a good look at it and am quite impressed with the apparent build quality. It certainly has been one of my better decisions, not to be fooled into thinking that an inflated price means a better hot tub. This tub us great and really good value. Two minor niggles would be the ozonator large bubbles sizes means at can be a little 'gurgly' sounding and I would have liked more programmable control features in the controller, the flip side of that though is that it's foolproof! Anyhow a fantastic hot tub especially at the price and good communications and delivery service.

Maxine Wild

Excellent service, delivery team and product ! Love our new hot tub .... thankyou

Chris Searle

WOW! what a wonderful Spa hot tub. Wasn't sure at 1st about the company because of the low prices and dealing direct with importers online. However took the chance and ordered a Moonlight Spa hot tub 3 seater which was delivered and placed in garden as requested. Found the whole experience 1st class, why would you go to any other company at these prices and with great customer care. Huge thank you as we are in our hot tub every evening. Chris and Karen.

Alison Fell

Just wanted to say a huge thank you to you and the team for the safe delivery of the hot-tub last night. It is fantastic and I am so impressed with the excellent service and value for money. Will definitely be recommending your company.

Kirstie Purnell

Took delivery of our Georgia 2 hot tub yesterday. We are so pleased with it. We've got plenty of room in our garden but we chose this one because of our budget. We were a bit worried it was going to be small as it is one of the smaller ones, but it looks great on the patio. So well made. From ordering to delivery everything was effortless with Combined Shipping. Couldn't recommend buying your hot tub from them enough. It's now all sanitised and up to temperature, so I'm looking forward to a great bank holiday weekend with friends and family. Thank you so much.

Steve Hare

Just a big thanks,just what we wanted,only had our Georgia 2 a week and love it had some friends round the week end they loved it to,dont be supprised if you dont sell another 2 soon

Jo Nicholls

We purchased the Tennessee plug and play over the phone at a very reasonable rate. The service was great from start to finish. Originally speaking with Jack he was very informative in advising which tub would suit us best down to the colour and amount of jets we needed for our purpose. We paid a little extra to have the tub fitted and it was delivered on the exact time and date specified, we were called 1 hour before they arrived to fit it. Dan and Sean were incredible, nothing was too much trouble for them, even trying to squeeze it through our very small back gate. Dan spent some time advising me how things worked and all was tested and working before they left. I would thoroughly recommend this company and have already had a friend say they will be contacting Combined Shipping to purchase one for themselves. Well done to all that works here you’re doing a fabulous job!

Jane Jones

Fab ...nothing more nothing less !! It's the right size for our patio and kids absolutely love it !! The guys worked hard to get it in and were friendly and helpful .. Cannot thank them enough !!🤗

Derek Nixon

Very happy and would give a 6 star rating if I could. The Georgia is just right for smaller patios.

IAN MARK

We purchased a Harmony Spa from Combined Shipping in March 2019, as we were total novices and knew nothing about Hot Tubs, we were a little overwhelmed by the sheer amount of information that was available online. We were also a little unnerved by the claims of local hot tub companies to be aware of cheaper Hot Tubs online, claiming that they use cheap parts from China. However we could not ignore the fact that we could get a similar hot tub from Combined Shipping for over £3000 less that our local hot tub company. Even the second hand tubs sold by the local company were still approx. £2000 more expensive than combined shipping. We thought there must be a catch, however doing further research, we could not find any major differences between Combined Shipping and the local companies. After contacting Combined Shipping, we found them to be very supportive, with no pressure to buy. After finally deciding to buy from Combined Shipping we found the process to go relatively smoothly. Delivery was as planned and the delivery guys did exactly as planned and positioned hot tub for us. We did have a few issues fitting the cover lifter, this was mostly around our fears of drilling into our new tub. If Combined shipping had offered a service for this to be fitted, then we may have used this service, however our next door neighbour did help us with this. We have been learning as we go with regards to chemical and managing the levels of the water. However we have really enjoyed the hot tub so far (spacious / lovely lights /Bluetooth facility and water jets to make the experience so enjoyable) and are looking forward to continuing our wonderful evenings in the hot tub, with a glass or 2 of wine!

Mark Slinger

i bought the ultimate plus because of the layout of seats with two loungers other companies were twice the price , the delivery was great the guys put it exactly where i wanted it and were spot on with any info i needed the hot tub quality was very good looking at make of pumps controller etc were the same as more expensive firms the insulation is very good i have it on super economy mode off between 10pm and 10am and the heat only drops a max of 4 degrees . was not sure about the chemicals but talking to the company they were very helpful about which suits me, only had about a month but taking everything in consideration definitely made the right choice of where to buy from Thank You .

Carol Biffen

I purchased a Georgia Plug and Play Hot Tub in Nov 2018. Not only is the Hot Tub Brilliant but how helpful the staff are at helping with any querries or questions. I would definately recommend this company.

Stephen Gumbrell

Philip Hawkins

I brought a Harmony Plus 5 seat over the phone with the help of Hannah who was brilliant, it was last September when it was delivered. So as this was the first Hot Tub i've every owned i had CSC do the first year service, which was a good move by me as i learnt so much off the engineer Dan, it was worth every penny. We use it at least three times a week it's even better now the colder nights are drawing in. So thank you CSC you've help us change our way of living in our retirement years it's now the good life.

ANITA CALLISTER

After much searching for a new hot tub, this company came out on top! Not only was the ordering simple but, the whole process was so easy from start to finish. Everyone I spoke to was so knowledgeable and helpful. Would fully recommend buying from them. Order and enjoy!

Paul Kemp

Absolutely superb service from start to finish. Very competitive. My hot tub arrived on time we paid extra for the installation but worth it the guys were very informative and helpful. Hannah was excellent in helping us decide on what hot tub suits our needs best and was exactly correct in doing so. She was extremely patient throughout the process and her knowledge was second to none she really is a absolute credit to the company. Would not look anywhere else your be wasting your time !!! Paul Kemp - Uxbridge

paul webber

We had the Neva Plus, great looking tub, they delivered the day they said, just very friendly to deal we dealt with Hannah. We would recommend this company to our friends without a doubt. Keep it up guys Paul & Pam in the Lake district 👌

Lyn Jones

Well worth every penny! Two of our neighbours have since bought off you, think that says enough about the product! Thanks

Jon Barron

Superb service from start to finish. The team kept me fully updated on all aspects of delivery from start to finish true "Rolls Royce" service. New Wellis plug and play is fantastic! Delivered in plenty time for my wifes birthday!ll Thanks again... highly recommended.

Brenice Scanlon

I was perhaps a little suspicious as they are so competitive in pricing and service and its a Shipping Company selling Hot Tubs but this has got to be the best kept hot tub secret! What an outstanding company, sales, service, going the extra mile are second nature to this company, thanks to Hanna and Becky for putting up with my concerns and giving me the comfort I needed and the delivery team who were on time, professional and very helpful and went the extra mile! don't buy a tub from anywhere else!

Thomas Partrick

This company can not do enough not only during the sale of the hot tub but the aftercare and support during ownership has been faultless. Thank you.

Jaime Morris

From start to finish the service from Hannah, Jason and the team has been first class. The whole order process, delivery and after sales service are second to none and I would have no hesitation in recommending them if you are looking for a great value, high quality hot tub. I have heard of many horror stories about other suppliers but Combined Shipping lead the way in how they treat you as a valued customer, nothing is too much trouble.

Ian Waby

Well what can I say, i decide I wanted a hot tub spoke to a very nice and friendly lady on the phone who helped me all the way and the lads that delivered it top blokes knew what they were doing, I expected to wait a week for my new hot tub but no how many company's can deliver a hot tub next day, and a brilliant hot tub been in mine every day, top company thank you. Ian

Tony Herald

With being local to the company myself and my wife arranged to go and see the hot tub that we were looking to buy. Very friendly staff, Helpful and very professional . Collected the hot tub myself and they loaded and helped me secure it to the vehicle which was appreciated. I would definetely advise anyone to buy from this company, as they were the cheapest out there even though you are buying exactly the same hot tub with Balboa controls as you would pay a lot more for in any showroom. Hot tub is fitted and up and running and life is good. Thank you very much. Regards Tony Herald.

Ray Baker

Would not get a hot tub from anyone else . They are a great company and always look after there customers after sales. Hannah is a lovely sales person.

David & Tracey Hayes

Great company. Hannah and all the office staff are very helpful. Delivery men were brilliant. Had our Harmony plus 2 months can't fault it!

Geoff Slater

Great people to deal with, brilliant customer service and a can do attitude to anything you ask. Prices are excellent and the fact they will plug into a standard socket brilliant. Very reasonable to run as well. Product Harmony, Midnight, Grey

Paul Farenden

On considering purchasing a hot tub and looking at many suppliers, the combined shipping company rose to the top of the pile. Having purchased two hot tubs, the service I received in the delivery, information and after sales service were second to none. I would like to mention Hannah in particular, who was most helpful. Thanks again.

Stephen noyce

From ordering hot tub everything was really easy to do, the two delivery men were helpful and happy. Hot tub is really great and when I did need some thing I emailed on a Sunday evening got reply back straight away and was sorted. Couldn't fault company or hot tub would certainly recommend them thank you

MARGARET BETTS

Just bought a hot tub and had some of the best customer service I have had in a while from the girls in the office to the delivery guys

Darryl luke

Absolutely made up with the service and delivery of our new hottub , even though I had to knock a wall down to get it in the garden the guys just laughed and wound me up but they delivered and positionsed it in our summer house with no problems .

L Day, Surrey

Can I say how very pleased I am with the whole experience everyone has been so helpful and friendly. I am now waiting for the electrician to come to wire it up and away I go. Kindest regards to Rebecca and Adam for all their help